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Return and Refund Policy

Cancellation of Orders

Orders may be cancelled within 12 hours of placing the order. Thereafter, the order will be fulfilled and cancellations are not possible.

Please email us at for cancellation requests.

Return and Refund For Pets Product Policy: 

As all Pets Product Order are Special Order, we don’t accept Return and Refund.

But other product:  Our policy lasts 30 days. If 30 days have gone by since your purchase, we won’t be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Where decides to sell any perishable goods such as food, flowers, newspapers or magazines they will not be able to be returned. We also do not accept products that are sanitary , hazardous flammable liquids or gases, in nature.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 28 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please first check your bank account again.
If the payment cannot be located in your bank account, then please contact your credit card merchant.If there is no success, the bank may be the next option. Please allow for some processing time before a refund auctioned or posted

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded,Sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for assistance.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.